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Anybody who has ever run a website with customer data can instantly understand why they do it this way. I don't see any malice. It's simple, really. You have
by jasonkester 6d ago
Anybody who has ever run a website with customer data can instantly understand why they do it this way. I don't see any malice.
It's simple, really. You have a website where people can upload their cat photos. There's a delete button. People click the delete button, read the "This will really Delete your Thing. It's Permanent. You CAN'T GET IT BACK!" warning, and click the confirm button.
Then you get an angry email (and twitter post, and blog entry, and Reddit mob) saying "I can't believe you deleted my photo without asking. That was my favorite cat photo it was my only copy I'LL SUE YOU!@!!"
So you go into your console and flip the .isActive bit back to 1 on that photo, send off your stock apology, and get on with your day.
To run your business any other way is madness. You're not training or selling or otherwise misusing that cat photo. You just don't want to deal with that hassle every day. So you "delete" things by moving them someplace where they're not public anymore.
It's just what you do...
- mrd3v0 6d agoOh yeah, poor corporations, getting sued(!!) for deleting data after being asked by the user to delete it. Beautifully crafted ragebait :D
- Bitu79 6d agoThey are not a 'poor large corporation'—the problem is that they don't delete anything. They just lie and say they do, while in reality, nothing is deleted. I proved it against them with the JSON restore
- sapphicsnail 6d agoYou could just not put a delete button in the first place
- Bitu79 6d agoThis cannot be an excuse. The data is clearly used for AI training. If that were actually the case, they would state the truth on the UI buttons instead of lying, and they wouldn't have banned me from VRP either. They lie constantly and they do not comply with the law. I have been writing to them for almost a year, and not a single human has ever replied to me—even their DPO is just an automated script!
- bot403 6d agoNo, sorry. Promising to permanently delete data without doing it is the madness and should be illegal if it's not already. Hide the permeantly delete for privacy just a bit further and offer a soft delete to the user then for the normal case.
- Bitu79 6d agoExactly! This is my problem too, because they are lying. Promising to permanently delete data without actually doing it is insane, and it should be illegal if it isn't already. Hide the permanent deletion a bit more for privacy reasons, and normally offer a soft delete to the user. But they are just lying!
- jasonkester 6d agoBut that's silly. If you don't trust a website with your cat photo, don't upload your cat photo the website. As I said above, the only thing my site does with your cat photo is show it back to you when you ask to look at it. No training. No selling your data to anybody. All I'm doing is storing it because you asked me to, and showing it to the people you ask me to. You can certainly ask me to stop showing it to people. But please don't get all excited about how your rights have somehow been violated. The fact is, people click delete buttons without thinking about it. Those people get way more mad when they can't undo that delete than you are now.
- eckelhesten 6d agoThat’s not silly. Your rhetoric is. “I don’t get it, why do people expect a promise to permanently delete your things to akshually do just that” Such a goofball stance on the subject tbh.
- Bitu79 6d agoTHX!!!!!
- Bitu79 6d agoThis is honestly a foolish response, but I'm still not going to flag you. In fact, I'll even upvote your comment so you get a point. I'm sure you aren't writing this nonsense out of malice—you just genuinely don't understand the issue. Deletion means deletion. There is no such thing as 'we didn't delete it just in case you did it by accident.' That is just a convenient excuse for illegally hoarding user data, and the law strictly forbids it. What is their lawful basis under the GDPR to keep it after I demand deletion? Exactly: none at all.
- Bitu79 6d agoI don't like your comment because it's nonsense, but I'll upvote it so you get a point. :)
- Tzk 6d agoWell, no. Correct behavior would be to state „your data will be deleted and may be recovered for X days“. Claiming full and permanent deletion and then not deleting it is malicious behavior and should be against the law (at least inside the EU). So forwarding it to NYOB is a good choice.
- Bitu79 6d agoExactly! But unfortunately, the reality is incredibly frustrating. I actually wrote to a woman at NOYB. She replied at first, but now they have gone completely silent! I honestly wonder if they just don't understand the technical side of the problem. It’s the exact same story with the Irish DPC. But with them, I think they are actively protecting Google. There’s a reason people call the DPC 'Google’s shield.' They even gave me a hard time once because I use AI to write my emails... xD But what the hell am I supposed to do if I don't speak fluent English and need to explain a complex architectural fraud? I’m doing my best, but the system is deaf.