here is the Edu-Licensing overview: https://aka.ms/EDU-Plan-Comparison https://aka.ms/EDU-Plan-Comparison My guess would be, that your university run out of A3

here is the Edu-Licensing overview: https://aka.ms/EDU-Plan-Comparison https://aka.ms/EDU-Plan-Comparison My guess would be, that your university run out of A3 licenses. You got an basic A1. Every education account gets at least A1. If you just created your Microsoft account, you need to wait till a license is assigned. This is automatic but not fast. Office is not free for students. For every teacher an institution gets an ammount of student licenses. If there are a lot more students then teacher then not everyone gets a license. Bottom line, do not use microsoft products at all. With new rules in germany (europe?), public sector is supposed to use open document standards anyway.