> "A business generally wants to keep their customers happy and care for their reputation, so telling a business when we’re unhappy and influencing their reputa

> "A business generally wants to keep their customers happy and care for their reputation, so telling a business when we’re unhappy and influencing their reputation is the feedback mechanism we have at our disposal." Yes, except this case isn't about a customer—it's a disgruntled vendor (commercial artist) acting on behalf of an association of other vendors. Not (AFAICT) on behalf of real customers. A customer complaining about their needs and preferences is useful feedback. A vendor whom you have no business relationship with (and want none) is not helpful. If they criticize your business practices in public, that's certainly their right. But, if they're threatening to do that, with an attached demand of commercial services to them (or to their associates), that's something else. It's the linked demand for payment that loses them all legitimacy. (Possibly even into criminal racketeering; I'm not an expert).