Are you sure it wasn't prorated? If it wasn't prorated anyone who approved the contract needs training and/or firing. If it is prorated, that is generally not

Are you sure it wasn't prorated? If it wasn't prorated anyone who approved the contract needs training and/or firing. If it is prorated, that is generally not a problem. Small outages aren't even worth the effort of trying to get the money back, and if you have a large enough one to make it worthwhile it is likely the prorated refund is still going to be laughably small.