7 ms·
Big systems worth their salt already do this as weighted uptime, considering request successes / total requests rather than wall clock uptime as internal SLOs.
by Anon1096 19d ago
Big systems worth their salt already do this as weighted uptime, considering request successes / total requests rather than wall clock uptime as internal SLOs. But these numbers aren't really ever published because it gives away information about your customer base.
https://cloud.google.com/blog/products/gcp/available-or-not-that-is-the-question-cre-life-lessons?hl=en https://cloud.google.com/blog/products/gcp/available-or-not-...
- lanstin 19d ago"Failed customer interactions" - if you have a way to actually see requests before they hit your datacenter, e.g. some async third party client libraries.
- swiftcoder 18d agoOn this topic, as a service operator, it's really nice when you also own your SDKs, and have client-side telemetry about failed requests. Gives you a much clearer picture of end-to-end reliability (at least for the subset of customers who opt-in to telemetry)