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It's a contract, you're free to negotiate? If you agree to those terms knowing it's unrealistic, you're agreeing to give away your service for free.
by ahtihn 16d ago
It's a contract, you're free to negotiate?
If you agree to those terms knowing it's unrealistic, you're agreeing to give away your service for free.
- swiftcoder 16d ago> It's a contract, you're free to negotiate? Well, someone on the business side of the house is free to negotiate. Whether engineering learns about the contract before sales has inked a 6-nines availability guarantee varies wildly by the company
- ahtihn 16d agoThat's a common issue in orgs where sales are incentivized based on size of contract without regard for the profitability of the contract. See also: selling features that don't exist and cost more to implement and maintain than the contract is worth.