4 ms·
I think automation is coming but it will be way more gnarly than frontier labs want public to believe. Value is just too big, when you can automate most of eg c
by antupis 19d ago
I think automation is coming but it will be way more gnarly than frontier labs want public to believe. Value is just too big, when you can automate most of eg customer support it will create huge savings and same time customer satisfaction will get better.
- hi_im_greg_h 19d ago> same time customer satisfaction will get better. This part just can't be true though, right? We have all been in numerous customer service scenarios where all we want to do is talk to a real human and that is denied to us, and it's a terrible customer experience! Sure, using an LLM would be better than some of the sort of "menu option" style customer service calls. But there is no way it's better than talking to an actual human being
- imhoguy 18d agoThis. Listening and creative customer support rep, especially one who can even escalate fundamental product issues to company leadership is worth weight of gold.