i can actually confirm this one--about 18 months ago, a hotel in SF, refused to honor my reservation ("just couldn't seem to find it in their system, though i h

i can actually confirm this one--about 18 months ago, a hotel in SF, refused to honor my reservation ("just couldn't seem to find it in their system, though i had plenty to show that i had one)--turned away from at about 2300 on evening after a long flight. In a still more-astonishing display of incompetence, about two days later they charged my credit card as a "no show." The Site i booked with sorted it out for me (full refund within about two days) and all it took was an email to them asking for help. Booking.com, in fact--kudos.