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> those who need done a small set of narrowly defined tasks with existing clear guardrails: repetitive physical labor in a controlled environment, call center a
by yunwal 17d ago
> those who need done a small set of narrowly defined tasks with existing clear guardrails: repetitive physical labor in a controlled environment, call center and customer service chat work, etc.
I have no idea how people can so confidently say that call center work is a “controlled environment” or “repetitive”. It’s almost by definition not repetitive or controlled. Customer support is what I go to when the controlled environment has failed
- fhe 17d agocame here to say exactly this. in fact, this is probably why we are not seeing a lot of AI application on customer service use case, and when we see one, it's almost always frustrating.
- vachina 17d agoDepends on what customer support means. Typically it means knowledge retrieval from a KB or manipulating a control surface not visible to you.
- suzzer99 17d agoIt's repetitive and controlled if you don't care about the outcome, which monopoly companies don't.