>> You know what kind of customer this pushes away? The kind that They are saying their belief about how other people act. I'm guessing they themselves do care

>> You know what kind of customer this pushes away? The kind that They are saying their belief about how other people act. I'm guessing they themselves do care. People typically underestimate others. All too often bosses do. It's like the common belief that only other people respond to advertising: https://en.wikipedia.org/wiki/Third-person_effect https://en.wikipedia.org/wiki/Third-person_effect A prevalent problem everywhere: most dangerous in politics where we tend to call it hipocrisy.