Tell that to rackspace not sure how many where effected on Christmas Day they decided to update a router - causing a 3-1/2 hr outage from 8:30 est to 11:00est a

Tell that to rackspace not sure how many where effected on Christmas Day they decided to update a router - causing a 3-1/2 hr outage from 8:30 est to 11:00est aprox, took out part of my infrastructure - made for a nice Christmas morning surprise. Effected the ORD datacenter- only thing I could on RS status is https://status.rackspace.com/index/viewincidents?group=2&start=1356411600 https://status.rackspace.com/index/viewincidents?group=2&#38.... And of course the ticket in my account