4 ms·
I'm totally in favor of having higher-ups help existing customers (I know a few companies that do this, and I like it too). I'd even be OK with a CEO sitting i
by smanek 18y ago
I'm totally in favor of having higher-ups help existing customers (I know a few companies that do this, and I like it too).
I'd even be OK with a CEO sitting in on late game sales calls/meetings, but that's a whole different issue than having a CEO make cold calls (or even having a CEO on early sales calls). It gives the impression of a one-man shop, which prospective clients will, in most cases, try to avoid.
- peterb 18y agoQuality is quality, no matter how many people work at the company. Often it is preferable to do business with a one man shop versus Megacorp, because the guy/girl you are dealing with will do what it takes to keep your business.
- humanlever 18y agoYMMV, but with a larger operation having the CEO get involved in customer engagements that don't mean either closing a big sale or ensuring one isn't lost causes most clients to assume the CEO is their buddy. This means he's now their go-to guy for the most trivial of issues. Besides being a PITA for the boss this also effectively neuters the account team. Not ideal.