I hope to post something within a few weeks. But our philosophy is generally if it can be done deterministically with software (eg run payroll on autopilot via

I hope to post something within a few weeks. But our philosophy is generally if it can be done deterministically with software (eg run payroll on autopilot via an api to gusto) then do that. If it can be done by an ai agent, do it with that but add as much software as possible to make it reliable at that thing. And the ai agents are all tuned to escalate to humans as needed. Then there is also just things that are completely human. A typical example of something that is AI vs human is the AI most commonly operates like “managers”. For example, reviewing transcripts of every demo call, compiling results, figuring out insights, learnings that need to update our company docs, feedback to humans (who run the demos). We are big fans of having AI agents “own” koi’s because now anytime we say “we really should be doing this” we try to set it up on the spot. The “downside” here is that I do occasionally get busy, and if I’m the only one who can approve or unstick one of these bots, it just keeps harassing me until it gets done. This is a sign generally that I need to hire someone to own a set of bots.