The distinction is in the type of work being accommodated. The article is particularly referring to trivial tasks. The person who does trivial stuff, no matte

The distinction is in the type of work being accommodated. The article is particularly referring to trivial tasks. The person who does trivial stuff, no matter how impressive their demeanor, is going to be known as the person to whom you take your trivial requests. Not the person you take important work to. Not the person you entrust with serious responsibilities. Unless you have your own staff, to which you delegate the actual doing of trivial things, there's really no way to dress that up.