> If however you choose to snipe at hard work, you deservedly attract criticism in the strongest terms. That's a strange attitude. A user does not thrive on yo

> If however you choose to snipe at hard work, you deservedly attract criticism in the strongest terms. That's a strange attitude. A user does not thrive on your hard work, he uses your product. He cannot judge (nor should he) whether hard work or sloppy, unmotivated fumbling was involved in creating it. If the product does not work properly, criticizing it in a civil manner is a perfectly fine thing to do, while snapping back at him in a "fix it yourself or STFU" manner is a display of bad manners.