I'm on your side regarding this sentiment. I happen to work on a product that is built for accountants. You would not believe how slow these apps are and all t

I'm on your side regarding this sentiment. I happen to work on a product that is built for accountants. You would not believe how slow these apps are and all they do is display forms! I believe customers do care about performance even in these B2B industries. But it feels like they sink into some form of learned helplessness. We were interviewing our customers to learn how to build a better PDF viewer for them. Their biggest complaint had about Adobe Acrobat? Too slow!