I believe their complaint is between "agents" and (them not having) "agency" — by definition, agent is something which has agency. If you want to use "distinct

I believe their complaint is between "agents" and (them not having) "agency" — by definition, agent is something which has agency. If you want to use "distinction & choice", you'd need a new word for an "agent" too. I actually like the appropriatelly directional "harness".