I find it outrageous that it takes a story to go public and hit HN for Dropbox support to start doing their job! And so is the pattern for many companies that g

I find it outrageous that it takes a story to go public and hit HN for Dropbox support to start doing their job! And so is the pattern for many companies that grow beyond a certain threshold of celebrity. This is a sure indication for me not to trust the company.