4 ms·
Great with competition, regardless what you think of them. I hope this means we'll see a Google where users don't have to use Hacker News to get customer suppor
by kmfrk 14y ago
Great with competition, regardless what you think of them. I hope this means we'll see a Google where users don't have to use Hacker News to get customer support.
It seems weird that Microsoft still haven't implemented two-factor authentication for Outlook.com. Maybe Yahoo will beat them to it.
- crag 14y agoSupport is the other issue. Google's support is - well frankly, crap. Even paying customers (which my firm is) - all we get is email support. If we find a number to call, we've never reached a live person. I'm sorry, but if my spreadsheet has an issues I can't wait 3 days for email support. I need someone on the phone now. Support is Google's biggest weakness. From Google Apps to phones. It's something they need to admit they need. And address it.
- mandeepj 14y agoMicrosoft's support is really great. Although it is expensive. Besides phone support you can also get Microsoft's support person sitting next to you to help you out.