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Google is an overwhelming market leader vertically and horizontally. Not only do they not have to compete with their competition. They don't have to compete for
by da_chicken 2mo ago
Google is an overwhelming market leader vertically and horizontally. Not only do they not have to compete with their competition. They don't have to compete for their competition's business partners. They don't have to compete at all.
What's more, they're a publicly traded company. That means their primary product is no longer what they sell. Their primary product is stock dividends. That is their primary business now. Whether you're buying a service or a product from Google, you're no longer their true customer.
They treat such customers like they don't matter because they don't. And until they stop being in such a position of dominance, or someone magically transforms the whole of American business culture it won't change.
- robertlagrant 2mo ago> What's more, they're a publicly traded company. That means their primary product is no longer what they sell. Their primary product is stock dividends. That is their primary business now. Whether you're buying a service or a product from Google, you're no longer their true customer. Who is their true customer then?
- da_chicken 2mo agoThe same as every publicly held company. The shareholder. What else did you think the Friedman doctrine meant?
- robertlagrant 2mo agoFriedman was a very smart man. I think he knew what a customer is.
- MrSkelter 2mo agoThat’s just unfounded hero worship. You need to provide evidence he was right.
- robertlagrant 2mo agoIt's not hero worship to think he knew what a customer was. It's pretty basic, and given he won the 1976 Nobel Memorial Prize in Economic Sciences, he probably knew more than the basics.