Four years after reading this the first time, I still remind myself of one insight: engineer vs. managers and "fixing problems" vs. "managing problems". You c

Four years after reading this the first time, I still remind myself of one insight: engineer vs. managers and "fixing problems" vs. "managing problems". You can find this discussion under the heading "Problems: managing, fixing, and solving" here http://www.fourmilab.ch/hackdiet/e4/eatwatch.html http://www.fourmilab.ch/hackdiet/e4/eatwatch.html It's pretty brilliant. Even when my (manager) head knows I should be just managing problems, my (engineering) heart really, really wants to just fix them.