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In our case the reviews were really great. One of the reasons we chose this place. We can't prove anything, but to put it mildly, I have a feeling not all revie
by gingerlime 14y ago
In our case the reviews were really great. One of the reasons we chose this place. We can't prove anything, but to put it mildly, I have a feeling not all reviews were genuine.
- lazyjones 14y agoI'm not using any of these services (expedia or booking.com), but have heard similar things several times ... "Genuine" reviews are a difficult problem to solve though, even if you have the identity of actual "customers" at your disposal. The price of one stellar review is then basically the cut of the referring website, when e.g. a hotel employee "books" a stay at that hotel just to be able to give it a positive review.
- calbear81 14y agoActually, the one thing that separates the OTAs is that their reviews are "verified" and are submitted by guests who have completed reservations at that property so they are supposed to be a lot better. If you compare this to Tripadvisor, anyone can submit a review so they have to deal with more fraud.
- krenoten 14y agoThere are also several OTA's that decide to carry fewer hotels, and actually send an employee there undercover to check it out first before doing business with them. At the one I work at, we also look for hotels that cause lots of people to need to call customer service and remove them. We don't have as many hotels in as many places, but our target customers are the travelers who refuse to stay in subpar hotels.