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nice stack. one question from someone who just built one of these: how do you handle inbound email threading? in my case the provider (SES) rewrites the Message
by sfraxo 22d ago
nice stack. one question from someone who just built one of these: how do you handle inbound email threading? in my case the provider (SES) rewrites the Message-ID in transit, so In-Reply-To/References matching silently breaks. I ended up putting the ticket id in a plus address on the Reply-To, the envelope survives even when the headers don't. also curious how you handle webhook redeliveries, for me duplicates turned out to be the normal case, not the rare one.
- ttoinou 21d agoYeah Im sure threading detection must break at least 30% of the time
- mirza_rizvi 21d ago[flagged]
- mirza_rizvi 21d agoStill a lot of work left to do ofc
- deleted 21d ago[deleted]
- deleted 21d ago[deleted]