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I get the temptation to self-host your support platform, as the existing tooling out there can be quite expensive when you want to upgrade from just using an em

I get the temptation to self-host your support platform, as the existing tooling out there can be quite expensive when you want to upgrade from just using an email inbox. If any founders find themselves reading this, and don't think it's the best idea to self-host your own support infra, I've just spent the last 6+ months building stayupfront.com which has, I think, quite reasonable pricing, and a few more features than this... largely around the customer's portal experience (changelog, roadmap, etc.) and includes monitoring & incident management which I think should all be ran from the same surface. I've only just soft-launched, so still have founding pricing on there. Would certainly love to speak to others in this space too, as I was surprised how neglected an area it seemed to be when I was trying to find a replacement for jira service desk for a company I was working with at the beginning of this year.

ttoinou 21d ago
I dont think the helpdesk / webmail space is saturated, I was looking into this and most of them don’t have the features I need such as automatic LLM assistance, automated translation, sharing tickets among multiple accounts etc.
- mirza_rizvi 21d ago
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- robgough 20d ago
  The only listed feature here I've not got is the automated translation. It will currently draft responses in the incoming language right now – though that's not terribly useful if you don't speak that language. I'd been considering mostly an English speaking audience at launch. To be more accurate, I was generally thinking about users physically local to me initially, so I could meet with them for customer onboarding and feedback etc. Your post has got me thinking on an approach to making translation work in an open and honest way, so that is something I will experiment with and hopefully get in quite quickly. If you'd be interested in helping me test that, please feel free to reach out to hello@stayupfront.com
faangguyindia 21d ago
We wrote one in go, htmx and we've been using it for several months now without any issue. Helpdesk is easy to build!
cyberge99 21d ago
Freescout is open source and all its plugins is how we solved customer support at https://username.md https://username.md

ttoinou 21d ago

I dont think the helpdesk / webmail space is saturated, I was looking into this and most of them don’t have the features I need such as automatic LLM assistance, automated translation, sharing tickets among multiple accounts etc.

mirza_rizvi 21d ago
[dead]
robgough 20d ago
The only listed feature here I've not got is the automated translation. It will currently draft responses in the incoming language right now – though that's not terribly useful if you don't speak that language. I'd been considering mostly an English speaking audience at launch. To be more accurate, I was generally thinking about users physically local to me initially, so I could meet with them for customer onboarding and feedback etc. Your post has got me thinking on an approach to making translation work in an open and honest way, so that is something I will experiment with and hopefully get in quite quickly. If you'd be interested in helping me test that, please feel free to reach out to hello@stayupfront.com

faangguyindia 21d ago

We wrote one in go, htmx and we've been using it for several months now without any issue. Helpdesk is easy to build!

cyberge99 21d ago

Freescout is open source and all its plugins is how we solved customer support at https://username.md https://username.md