4 ms·

Something similar happened to me once. I rented a car with Alamo through Expedia at Chicago ORD, pick up around 11:30 pm. My flight was a bit late, and when I g

by diego 14y ago

Something similar happened to me once. I rented a car with Alamo through Expedia at Chicago ORD, pick up around 11:30 pm. My flight was a bit late, and when I got there the Alamo counter was closed. It turned out they closed at midnight. It was impossible to pick up a car from Alamo. I called Expedia. They told me to rent a car from Hertz and pay for it, they'd pay for it. When I called Expedia on subsequent days nobody knew anything about this conversation. They refused to pay for my rental, and said that if I could prove that Alamo was closed they would refund the original rental. Of course it would be a long and tedious process. It wasn't worth my time, so I forgot about it. Never used Expedia again.

marquis 14y ago
To be fair, your flight being late is something that your travel insurance company should deal with. If airlines and travel industries had to subsidise late flights and erratic weather patterns they may go out of business. Get travel insurance, it's affordable (but read the fine print, some may have over $100 excess which makes such incidents not claimable).
- gmazzotti 14y ago
  That depends if Expedia inform the correct closing time of Alamo or not, I had the same problem but Expedia say that the renting car company was open 24 hours and it wasn´t
  - diego 14y ago
    It was an Expedia vacation package (Flight + Hotel + Car) and the confirmation email said "24-hour counter." I had that conversation with the agents, that's what they said they'd refund the rental. They wouldn't bother to verify that the counter closed at midnight, I was the one who had to do all the legwork and prove it. I'm sure they were legally required to refund me regardless. They were betting that it wouldn't be worth my time to keep calling and pestering them, and they were right.

4 ms·

Something similar happened to me once. I rented a car with Alamo through Expedia at Chicago ORD, pick up around 11:30 pm. My flight was a bit late, and when I g

by diego 14y ago

marquis 14y ago
To be fair, your flight being late is something that your travel insurance company should deal with. If airlines and travel industries had to subsidise late flights and erratic weather patterns they may go out of business. Get travel insurance, it's affordable (but read the fine print, some may have over $100 excess which makes such incidents not claimable).
- gmazzotti 14y ago
  That depends if Expedia inform the correct closing time of Alamo or not, I had the same problem but Expedia say that the renting car company was open 24 hours and it wasn´t
  - diego 14y ago
    It was an Expedia vacation package (Flight + Hotel + Car) and the confirmation email said "24-hour counter." I had that conversation with the agents, that's what they said they'd refund the rental. They wouldn't bother to verify that the counter closed at midnight, I was the one who had to do all the legwork and prove it. I'm sure they were legally required to refund me regardless. They were betting that it wouldn't be worth my time to keep calling and pestering them, and they were right.