As another anecdote: I had to get my 920 replaced, and it couldn't have been easier. I went into an AT&T store that specialized in device support, they looked a

As another anecdote: I had to get my 920 replaced, and it couldn't have been easier. I went into an AT&T store that specialized in device support, they looked at it for a few seconds, and immediately ordered a new one with free overnight priority shipping to my home.