3 ms·
I have attempted to report numerous errors in your Chat UI, but you seem to have decided that customer input is undesired, as you have an AI support system that
by noahbp 15d ago
I have attempted to report numerous errors in your Chat UI, but you seem to have decided that customer input is undesired, as you have an AI support system that ignores my problem and refuses to escalate to anyone or create a ticket.
To this day, your in-chat “Report an Issue” button still does not work consistently, and I am still billed for empty responses from many image providers.
- numlocked 15d agoWill look into this.
- numlocked 15d agoPulled some data - a surprisingly large number of requests to models that generate images, where the user seems to want an image, do NOT return an image. In our chatroom it's ~11%! However, in almost all of those cases, the model is instead deciding to return text, and you are being billed (correctly) for that text. We are not billing you for an image that wasn't returned. Concretely, we pulled data on the last few days of image gen requests in our chatroom (50,893 requests). 5,846 got a text response (which is frustrating, I'm sure) and were billed for text appropriately. The model did not generate an image. There were 16 requests where a customer was billed, but neither an image or text was returned. Those should not have been charged, and we'll see if we can either fix that issue or ensure that customers aren't charged.