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My ticket number is #107156 (opened 9 days ago). The point is that the Discord is full of people not getting responses, and I'm not even the one waiting the lon
by frenchtoast8 17d ago
My ticket number is #107156 (opened 9 days ago). The point is that the Discord is full of people not getting responses, and I'm not even the one waiting the longest. The only help they get is from the AI assistant in the server saying don't bump the ticket or you'll be punished by getting moved to the back of the queue. So there's nothing anybody can do but wait who knows how long.
- numlocked 17d agoYeah we are very under-staffed. We are hiring aggressively. I readily admit we have inadequate support staffing right now, but we are going as fast as we can to ramp up.
- frenchtoast8 8d agoMy ticket still hasn’t received any response in 17 days. At what point should I just contact my bank for a chargeback? If this is how billing issues are handled how can anyone feel comfortable sending any money to OpenRouter?