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First of all they have a well-deserved reputation for bad customer service. Google the words “Expedia bad customer service” and see what comes up. Yes. A
by shadowmint 14y ago
First of all they have a well-deserved reputation for bad customer service.
Google the words “Expedia bad customer service” and see what comes up.
Yes.
Anecdotal I know, but I've used Expedia twice, and will never use them again.
It took a year and an offer to take the case to court before they issued a refund, and the second time they just screwed all the bookings up with no apology or comment upon complaint.
- easytiger 14y agoTo add something contrary to this, i had the opposite experience. I had to cancel a flight/hotel booking at short notice because I couldn't go. They said normally they charge for that but this time would let me do it free. Replies were fast and prompt at awkward times of day etc.
- adambenayoun 14y agoI have experienced pretty good customer experience with Expedia as well. However we're not talking about the end customers here but rather the suppliers (of services). I wouldn't want to use a company (no matter how good they are) who have been known for crushing smaller players to maximize their bottom line.