4 ms·

>Personal responsibility and the acceptance thereof is a major item on the checklist There are two separate things going on in this discussion. You have a per

>Personal responsibility and the acceptance thereof is a major item on the checklist There are two separate things going on in this discussion. You have a personal responsibility to keep your data safe. I don't think anyone is disputing that. Independently, softwares and services which handle user-created files should never, ever delete them without a direct instruction from the user. Regardless of your backup procedures, it is completely unacceptable for this to happen. Even if I had a copy of my data in a fire-proof safe on every continent, I would be appalled if I found that a file syncing and backup service like Dropbox had deleted some of my files and was unable to restore them, because i) it's an unacceptable thing for any software to do, and ii) it completely contradicts all of their company messaging.

jacquesm 14y ago
> Independently, softwares and services which handle user-created files should never, ever delete them without a direct instruction from the user. We're 100% in agreement on that. But since you can never be sure that the software that you're using is bug free (and in the case of dropbox there is now at least one more datapoint that confirms that their software contained at least one bug) you have to more or less count on losing all your data. Dropbox messaging is of course not going to highlight the fact that their software may contain bugs, it simply isn't in their best interest (and none of their competitors do so either). Maybe they have a section to that effect in their fine print but even if they don't on hacker news we really should all know better. Unless there is someone here that only writes bug free software... In that case please send me your resume.
robomartin 14y ago
> Independently, softwares and services which handle user-created files should never, ever delete them without a direct instruction from the user. Show me a business that is willing to offer you that guarantee and I'll show you a business that is out of business. What if there's a fire? Or malicious destruction? Or massive hardware failure? Anyhow, the only people who would down-vote some of the comments I am making are those who have never suffered the pain and agony of data loss. If you've ever been in those shoes you know, without an iota of doubt, that what I am saying is 100% on point. There's nothing wrong with Dropbox. The problem is in how naively people are choosing to use the service. Could they be better? Of course. Would I still have my own redundant backups and recommend that Dropbox users do the same and fully understand the service. Absolutely! Personal responsibility is a bitch. It's much easier to blame someone else. Guess what? Blaming someone else for your failings will not make things right or bring back your data.
- DanBC 14y ago
  Good grief. Look at bug fixing. There's a list of bug severity. Crashes machine neeeding reboot Crashes program but not machine (loses data, possibly saved data) Mangles saved data Feature not working part of that feature not working properly cosmetic stuff. > There's nothing wrong with Dropbox. There very much is something wrong with dropbox if it deletes user data without that user expecting it; ideally the user should give clear explicit permission for data to be deleted.

jacquesm 14y ago

> Independently, softwares and services which handle user-created files should never, ever delete them without a direct instruction from the user. We're 100% in agreement on that. But since you can never be sure that the software that you're using is bug free (and in the case of dropbox there is now at least one more datapoint that confirms that their software contained at least one bug) you have to more or less count on losing all your data. Dropbox messaging is of course not going to highlight the fact that their software may contain bugs, it simply isn't in their best interest (and none of their competitors do so either). Maybe they have a section to that effect in their fine print but even if they don't on hacker news we really should all know better. Unless there is someone here that only writes bug free software... In that case please send me your resume.

robomartin 14y ago

> Independently, softwares and services which handle user-created files should never, ever delete them without a direct instruction from the user. Show me a business that is willing to offer you that guarantee and I'll show you a business that is out of business. What if there's a fire? Or malicious destruction? Or massive hardware failure? Anyhow, the only people who would down-vote some of the comments I am making are those who have never suffered the pain and agony of data loss. If you've ever been in those shoes you know, without an iota of doubt, that what I am saying is 100% on point. There's nothing wrong with Dropbox. The problem is in how naively people are choosing to use the service. Could they be better? Of course. Would I still have my own redundant backups and recommend that Dropbox users do the same and fully understand the service. Absolutely! Personal responsibility is a bitch. It's much easier to blame someone else. Guess what? Blaming someone else for your failings will not make things right or bring back your data.

DanBC 14y ago
Good grief. Look at bug fixing. There's a list of bug severity. Crashes machine neeeding reboot Crashes program but not machine (loses data, possibly saved data) Mangles saved data Feature not working part of that feature not working properly cosmetic stuff. > There's nothing wrong with Dropbox. There very much is something wrong with dropbox if it deletes user data without that user expecting it; ideally the user should give clear explicit permission for data to be deleted.