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So I understand that the title is a bit inflammatory, but there's a whole section on exactly this, "Am I the Karen Now?". I'm never rude to a rep - they're just
by dimitri-vs 24d ago
So I understand that the title is a bit inflammatory, but there's a whole section on exactly this, "Am I the Karen Now?". I'm never rude to a rep - they're just following a script to get paid. However, I don't extend any courtesy to the company's AI support bots optimized for stalling and maximizing profits.
Having being on the receiving end of many walls of AI-generated slop. I stand by every message I send, read it thoroughly, and keep it short and precise as to not add to the slop pile.
- almostdeadguy 24d agoThat's fair. I respect that you scrutinize everything you send and aren't needlessly hostile. I'm less optimistic that most other people who realize they can do this will do the same, and I worry that we'll soon be incentivizing companies to abandon customer service entirely.
- dimitri-vs 24d agoI think that ship has already sailed. Customer Experience Quality In The US Falls To An(other) All-Time Low | https://www.forrester.com/blogs/cx-index-2025-results/ https://www.forrester.com/blogs/cx-index-2025-results/ The part that worries me the most is our regulators and arbitration queues getting saturated with slop by people just letting AI agents run wild.