I recently began using a support ticket system (OS ticket) for similar reasons. Everytime I find something that needs maintenance around my house or building, I

I recently began using a support ticket system (OS ticket) for similar reasons. Everytime I find something that needs maintenance around my house or building, I email support and it makes a ticket, which is then routed to the right employee to fix it. My welder does most of the building repairs, and he gets contractors for bigger projects. Now I can just look at the notes on the support ticket to see what has happened.