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Cherry was not a great idea. Had they done some research (well, the people who gave them 5.25 million dollars to waste away), they would have learned some very
by orangethirty 14y ago
Cherry was not a great idea. Had they done some research (well, the people who gave them 5.25 million dollars to waste away), they would have learned some very simple things. Disclaimer: I used to own and operate (as in also wash cars) a successful on-site car wash business. Closed it down because it was a pain in the ass to run.
On-site car washing (or any other type of on-site auto service (YourMechanic guys should pay attention)) is very low on margins, and competition is tough. You have to compete with every 13 year old kid who wants to buy a new playstation game and will wash cars for $5. You will also have to compete with every other joe who will basically wash a car for a couple of bucks. So creating a solid customer list is tough.
There are also logistics issues. Getting a group of car washers who are not complete and total fuckheads is impossible (I'd say its easier to win the lottery twice). Cherry tried to circumvent that by having sub-contractors, which in other words means giving some random joe $5 to wash some car. They only provided them with some basic equipment. If you have ever washed a car in the cold, you know that you need more than a fucking soap sprayer and a sponge. There is a lot of equipment needed to correctly wash a car in diverse weather conditions. Sub-contractors did not buy equipment because they were being paid shit. So, getting good employees is impossible, getting good sub-contractors is like finding out you have a rich uncle who died and left you money and that suddenly, every hot celebrity out there is hot for you.
There is also the issue that people dont give a shit about cancelling an appointment 30 seconds before it is due. That plus rain, shady owners trying to blame you for "missing stuff", and people who smoke. Its just a shitty business to be in. The only people who manage to do something in that market are the professional detailers. Those guys do make some good money, but have to spend a shitload of time on a single customer, and cannot (in most cases) reliably duplicate their business in order to have any horizontal growth. The high end market is also very competitive and customer loyalty is very high. No Porsche owner will have some unknown detail his baby in order to save $50.
Also, I so called this. This is one of those "investments" that makes you go "huh?".
Edit:
And here I was feeling bummed about wasting $600 on car washing equipment. 5.25 million bucks! Hell, give me $500k and I'll make Nuuton so awesome that people will say "Google? What is that?" :)
- tptacek 14y agoThe tone will turn some people off, but this is I think a really good comment, full of details about a specific business based on experience. Also, coming from consulting, I think I agree with you on the dynamics of subcontracting. People are going to think you're being hyperbolic, but a reliable stable of 1099 subcontractors you can bill out over cost is, fundamentally, free money. Consulting firms know this because staffing a consultancy involves accepting the sales-side risk and paying your team rain or shine. I get a little irritated every time I hear someone brag about a real-world business based on 1099 contractors working on a fixed schedule.
- orangethirty 14y agoI apologize for the tone. But Cherry just pisses me off because so much money was wasted on that really bad idea. It doesnt even compare to a Facebook for cats kind of thing (which was an un-tested market). Car washing has been going on since carriages were invented (300 years go?). I just hate seeing good money being wasted. Your sub-contractor part does hit me straight in the heart, because I'm a sub-contractor right now. Its not all rosy and nice, but I do get to work remotely and make my own schedule. It also allows me to work on Nuuton without having to worry about IP issues with an employer. But would still consider a good remote job offer. ;) Edit: I also have to add that I studied this market from every angle. Even went as far as testing an android app to get customers to order car washes through it. People would download the app and just create an appointment through the app to get their car washed. Payment would be handled by the app itself. But it tested horribly and the local market did not want it. In the end, its just one more business that did not work out. After a dozen or so, it doesn't make you feel bad about it failing. :)
- tptacek 14y agoSubcontracting is fine, right? It's building a business that depends on staffing subcontractors reliably that isn't; those kinds of businesses are basically predatory.
- orangethirty 14y ago