A 3rd possibility is that they simply have not been exposed to the best models available (which is extremely likely if you only use the free tier chatbots), and

A 3rd possibility is that they simply have not been exposed to the best models available (which is extremely likely if you only use the free tier chatbots), and/or did not invest the effort needed to truly harness this new very weird new technology, and so had a very skewed perspective of their actual capabilities.