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For anyone stranded, read up on UK261/EU261 and your airlines application process to be reimbursed. As far as I’m aware it’s not likely to happen automatically,

by illwrks 26d ago

For anyone stranded, read up on UK261/EU261 and your airlines application process to be reimbursed. As far as I’m aware it’s not likely to happen automatically, you need to initiate the process (and record audio/video just in case proof is needed)

ktallett 26d ago
You won't get compensation for ATC issues, but you will be reimbursed.
- Daviey 26d ago
  Delays yes... But once an airline cancels the flight, they become liable.
- d1sxeyes 26d ago
  Yeah but I don't think it's that legislation you'd rely on: you paid for a service they didn't deliver. Compensation yeah, only applies if the reason for the delay/cancellation was under the airline's control. Nats down is pretty clearly a reason to reject compensation claims.
junofan 26d ago
Eh, I tried in 2017 with BA when their system went down and received nothing. There was magically a Black Lives Matter protest at Gatwick (or maybe LCY, can’t remember) on the same day, which isn’t covered apparently.
- petercooper 26d ago
  I believe the compensation part only kicks in if it’s the airline’s fault.
  - illwrks 26d ago
    You may be right. As a direct result of the NATS issue perhaps not, but any second order issues once that is resolve you might be within scope.
    - d1sxeyes 26d ago
      Almost certainly not. The legislation says: "An operating air carrier shall not be obliged to pay compensation [...], if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken." That gets them off the hook for even second order effects. No harm throwing in a claim though, there's no penalty for having a claim turned down.
      - Dayshine 26d ago
        NATS had failed once, so it failing again doesn't seem extraordinary to me.
        d1sxeyes 26d ago
        It is however extraordinary, and there don't seem to be any reasonable measures a carrier could take to work around it.
      - illwrks 26d ago
        Fair point.
- illwrks 26d ago
  I think the qualifying rules may have changed since then. The legislation is on the link below, it might be worth a once-over with your chat bot of choice to understand out if your circumstances are covered: https://www.legislation.gov.uk/eur/2004/261/contents https://www.legislation.gov.uk/eur/2004/261/contents
- deleted 26d ago
  [deleted]

by illwrks 26d ago

ktallett 26d ago

You won't get compensation for ATC issues, but you will be reimbursed.

Daviey 26d ago
Delays yes... But once an airline cancels the flight, they become liable.
d1sxeyes 26d ago
Yeah but I don't think it's that legislation you'd rely on: you paid for a service they didn't deliver. Compensation yeah, only applies if the reason for the delay/cancellation was under the airline's control. Nats down is pretty clearly a reason to reject compensation claims.

junofan 26d ago

Eh, I tried in 2017 with BA when their system went down and received nothing. There was magically a Black Lives Matter protest at Gatwick (or maybe LCY, can’t remember) on the same day, which isn’t covered apparently.

petercooper 26d ago
I believe the compensation part only kicks in if it’s the airline’s fault.
- illwrks 26d ago
  You may be right. As a direct result of the NATS issue perhaps not, but any second order issues once that is resolve you might be within scope.
  - d1sxeyes 26d ago
    Almost certainly not. The legislation says: "An operating air carrier shall not be obliged to pay compensation [...], if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken." That gets them off the hook for even second order effects. No harm throwing in a claim though, there's no penalty for having a claim turned down.
    - Dayshine 26d ago
      NATS had failed once, so it failing again doesn't seem extraordinary to me.
      - d1sxeyes 26d ago
        It is however extraordinary, and there don't seem to be any reasonable measures a carrier could take to work around it.
    - illwrks 26d ago
      Fair point.
illwrks 26d ago
I think the qualifying rules may have changed since then. The legislation is on the link below, it might be worth a once-over with your chat bot of choice to understand out if your circumstances are covered: https://www.legislation.gov.uk/eur/2004/261/contents https://www.legislation.gov.uk/eur/2004/261/contents
deleted 26d ago
[deleted]