FWIW you can just about always pick them up will-call. Ticketmaster will tell you this is impossible, but the venue always has a way around it, for in case you

FWIW you can just about always pick them up will-call. Ticketmaster will tell you this is impossible, but the venue always has a way around it, for in case you lose/drop your phone, etc. And it helps reinforce to the venue that ticketmaster is not perfect. Call the venue directly to verify ahead of time.