The most amazing thing about this isn't that ownership and lines of responsibility and politics are messed up, it's that the guy holding the reins is 100% aware

The most amazing thing about this isn't that ownership and lines of responsibility and politics are messed up, it's that the guy holding the reins is 100% aware of this and has no power to get the horse to move in the right direction. Is there not an org chart? How is there not a person above who knows what who below them owns? If these are the execs below Bill, how does Bill not know which one owns it? If he knows and they're not taking responsibility, why doesn't he fire them? Reading this I'm honestly more surprised that Microsoft lasted past 2004.