> a municipal library (which, I'll remind you, aren't even open the majority of the time and we all get by just fine), At least half of a modern library's lend

> a municipal library (which, I'll remind you, aren't even open the majority of the time and we all get by just fine), At least half of a modern library's lending happens digitally. But let's put aside the example of the library. > what is an example of a non-critical service in your mind? I thought the example above of hundreds of people being unable to start their work day until someone solves an especially serious IT problem was universal, not unique to a library system's network. It's relevant to the Internet Archive, and even relevant to... > Maybe the online checkin for a specific Great Clips? Maybe not? Their entire WAN being down, affecting dozens of stores, possibly yes? I'm not sure what's difficult here. Paying a person to be available to deal with a problem serious enough to justify the call makes sense. Sending trivial, less serious problems that can easily wait until business hours their way at night makes less sense. Taking those calls isn't necessarily a bad job, but somehow that assumption is baked into what you're saying. > Misanthropic to me is making every IT job require getting up in the middle of the night Let's not do that, then.