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I signed up for OpenRouter, loaded it up with $25, and after running a test prompt immediately had my account suspended. There’s no way to talk to support, emai
by frenchtoast8 21d ago
I signed up for OpenRouter, loaded it up with $25, and after running a test prompt immediately had my account suspended. There’s no way to talk to support, emails go nowhere, and their Discord is swarmed with people who also are getting no responses to anything.
I would recommend staying away from OpenRouter. No matter how good the service is, if anything does go wrong, you have no recourse and you lose every credit in your account. Ironically some of the few responses I actually saw in the Discord were doubling down on their “no refunds no matter what” policy.
- deleted 21d ago[deleted]
- miyuru 21d agotake screenshots of the responses and do a chargeback.
- predkambrij 21d agoI did get a response when sending to support@openrouter.ai about a year ago (complaining about some information claims), not about my account.
- frenchtoast8 21d agoI emailed them a few days ago and the automated reply says to expect a week for a response. That wouldn’t be concerning except on Discord there are people begging for help after waiting multiple weeks.
- Gecko4072 21d agoThey were just bought for $7B and rely on Discord?
- bellowsgulch 21d agoGod, that's a step up from AI support, which is so sad to type out loud.
- deleted 21d ago[deleted]
- tocariimaa 21d agoAre there alternatives that don't slurp in the remaining unused credits every new month? OpenRouter credits carry to the next month up to a year so that's why I use it.
- weberer 21d agoAWS Bedrock is good with billing and customer service, but they don't offer as many models.
- enraged_camel 21d agoYeah their support is non-existent. It's actually mind-blowing that so many people use it.
- dominick-cc 21d agoThat's crazy. Thanks for the heads up.
- bellowsgulch 21d agoThanks, might move our corporate accounts over to proxy billing now.