That only works if viable alternatives exist, the moats aren’t too large and users have the freedom to switch. For example, Reddit was a viable alternative to D

That only works if viable alternatives exist, the moats aren’t too large and users have the freedom to switch. For example, Reddit was a viable alternative to Digg at the time, Facebook was a viable alternative to MySpace. Enterprise software has some truly grotesque UI but the user doesn’t have the freedom to switch and the moats are enormous.