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AI isn’t replacing adjusters. Anecdotally, many of them are aging out and the demands of adjusters are increasing while the pay hasn’t necessarily gone up. Whi

AI isn’t replacing adjusters. Anecdotally, many of them are aging out and the demands of adjusters are increasing while the pay hasn’t necessarily gone up. While technically you don’t have to know the ins and outs of construction, it helps a lot and there are just not a lot of people who have that knowledge. And if they do, they often go into construction themselves or sell roofs. Both of which can be far more lucrative. On top of that, claims software has a lot of automation but very little real AI surface area. A lot of the things AI is good at (text generation) must have certain verbiage or use legally approved templates. Granted, this may not be the case for all verticals, but this is just my observation from 20 years. (Mostly in smaller IA firms and state-based institutions). Also, my wife has pointed out that there haven’t been any major cats in the last few years. Katrina kept people working for years. A lack of big storms has also contributed to this.

dspillett 1mo ago
> AI isn’t replacing adjusters. > Anecdotally, many of them are aging out Ageing and out and neither being replaced directly or reduce numbers coming in at the bottom/mid as others move up, is still a drop in people. If part of the reason there is less need to bring people in lower down is that a few are being expected to do the work of a few more due to automation via AI, then that is AI replacing them, just not quite as directly as “we need less people as AI makes each more efficient so there are redundancies”.
- nvahalik 1mo ago
  But that's the thing—there isn't any real automation for this. An adjuster has to physically go out to someone's property. They have to take pictures. They have to inspect things. They have to coordinate with 3rd parties if necessary (like engineers). There isn't a whole lot of room for automation in much of this. Underwriting on the other hand, that is a different story.
dash2 1mo ago
20% aged out in one year?

dspillett 1mo ago

> AI isn’t replacing adjusters. > Anecdotally, many of them are aging out Ageing and out and neither being replaced directly or reduce numbers coming in at the bottom/mid as others move up, is still a drop in people. If part of the reason there is less need to bring people in lower down is that a few are being expected to do the work of a few more due to automation via AI, then that is AI replacing them, just not quite as directly as “we need less people as AI makes each more efficient so there are redundancies”.

nvahalik 1mo ago
But that's the thing—there isn't any real automation for this. An adjuster has to physically go out to someone's property. They have to take pictures. They have to inspect things. They have to coordinate with 3rd parties if necessary (like engineers). There isn't a whole lot of room for automation in much of this. Underwriting on the other hand, that is a different story.

dash2 1mo ago

20% aged out in one year?