Later on he gives an example of Blackboard software that was very disliked. So I don't see what was unique in his perspective either. To me this article is not

Later on he gives an example of Blackboard software that was very disliked. So I don't see what was unique in his perspective either. To me this article is not very focused and feels mostly like rambling. The core idea that we get accustomed to bugs/quality in software we use is sound. Just the article needs streamlining or better a complete rewrite.