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TL;DR: 1. Provide an Experience that Doesn't Require Human Support 2. Be Responsive 3. Be Public 4. Be Honest 5. Help Users Help You 6. Prioritize 7. Tel

by casca 14y ago

TL;DR: 1. Provide an Experience that Doesn't Require Human Support 2. Be Responsive 3. Be Public 4. Be Honest 5. Help Users Help You 6. Prioritize 7. Tell Users the Official Channels and Monitor Unofficial Ones 8. Have a Short Memory