Thanks for the typo :D in regards to 2, I'm glad you asked, I hope to integrate phone call, social network management as well as email all into a single platfo

Thanks for the typo :D in regards to 2, I'm glad you asked, I hope to integrate phone call, social network management as well as email all into a single platform, where, in the end you have list of messages you have to go through In direct answer, just extend the idea to different mediums. Thoughts? Feedback?