4 ms·

Tools of the trade, 2012 edition

25 points by jborden13 14y ago

I would be interested in a 2012 verison of joshu's post I came across recently. Ask HN: Tools of the trade, 2010 edition by joshu 804 days ago http://news.ycombinator.com/item?id=1769910 We host some of our services and use third-party services for others. I am curious what new additions to the list are commonly used in the Saas world.

b1ake 14y ago
Intercom (http://intercom.io http://intercom.io) - CRM and user messaging Chartbeat (http://chartbeat.com http://chartbeat.com) - Realtime analytics Sendgrid (http://sendgrid.com http://sendgrid.com) - Sending email from an app Dropbox (http://dropbox.com http://dropbox.com) - File sharing/storage CouchDB (http://couchdb.apache.org http://couchdb.apache.org) - Flexible database
- jborden13 14y ago
  Intercom looks pretty cool - is it intuitive for business users to use?
  - b1ake 14y ago
    Yeah we love it for two reasons: 1. Our users can send messages to us from inside the app. They end us using this to communicate with us more than email. 2. The dashboard for site owners is awesome. It shows you overall user count, who is logged in right now, each user's social networks (pulled automatically using http://www.fullcontact.com http://www.fullcontact.com), and gives you a whole bunch of ways to filter the information.
jborden13 14y ago
New Relic (http://newrelic.com http://newrelic.com) - Application monitoring MongoLab (http://mongolab.com http://mongolab.com) - MongoDB-as-a-Service
domrdy 14y ago
BrowserStack (http://www.browserstack.com/ http://www.browserstack.com/) - Test Websites on different os and browser setups, in your browser.
jamesdeer 14y ago
Recurly (http://recurly.com http://recurly.com) — Recurring billing managment Intercom (http://www.intercom.io http://www.intercom.io) — User management/intelligence Postmark (http://www.postmarkapp.com http://www.postmarkapp.com) — Transactional email Trello (http://www.trello.com http://www.trello.com) — Productivity tool
martharotter 14y ago
Trello (https://trello.com/ https://trello.com/) - task management Statsd (https://npmjs.org/package/statsd https://npmjs.org/package/statsd) + Graphite (http://graphite.wikidot.com/ http://graphite.wikidot.com/) - monitoring & graphing Kippt (http://kippt.com http://kippt.com) - link and article saving/sharing Zapier (https://zapier.com/ https://zapier.com/) - like ifttt for business Heroku's Hosted Postgres (http://postgres.heroku.com http://postgres.heroku.com) - DB as a service Also definitely agree with Intercom, Dropbox & New Relic, all great services.
aeden 14y ago
We use a lot of services at DNSimple. Here are some of them: Chargify (http://chargify.com/ http://chargify.com/) - recurring billing Stripe (http://stripe.com/ http://stripe.com/) - payment processing Librato (https://metrics.librato.com/ https://metrics.librato.com/) - metrics Mailgun (http://mailgun.com/ http://mailgun.com/) - email service Boundary (http://boundary.com/ http://boundary.com/) - network analysis Papertrail (http://papertrailapp.com/ http://papertrailapp.com/) - consolidated logging PagerDuty (http://pagerduty.com/ http://pagerduty.com/) - alerting TravisCI Pro (http://travisci.com/ http://travisci.com/) - continuous integration CodeClimate (http://codeclimate.com http://codeclimate.com) - static code analysis BugSnag (https://bugsnag.com https://bugsnag.com) - exception tracking Also, other services that have already been mentioned (like Github, Intercom, Trello, Dropbox, Sendgrid, NewRelic, etc)
Kudos 14y ago
Sentry (http://getsentry.com http://getsentry.com) - Exception tracking Postmark (http://postmarkapp.com/ http://postmarkapp.com/) - Email service Intercom (http://intercom.io/ http://intercom.io/) - CRM
bmelton 14y ago
I'm assuming it's already on the old list, but I haven't seen Github (http://github.com http://github.com) listed -- for us, Github is the application we use. I also haven't seen Mixpanel (http://mixpanel.com http://mixpanel.com), but I see a lot of Intercom. Now that Mixpanel has "Engage" (which seems like an Intercom-like thing), is there a compelling reason to use Intercom alongside Mixpanel, or are they mostly overlap? Another platform I see missing is dotcloud (http://dotcloud.com http://dotcloud.com), which I don't use for everything, but definitely enjoy one-click, hot standby, fault tolerant (well, as tolerant as it can be) MySQL databases. Last thing we use that I haven't seen listed is Amazon SES (email). I love the no-commitment pricing and paying for what we actually use instead of having to pay a minimum fee and all that. Also shoutouts for Stripe and Trello.

25 points by jborden13 14y ago

b1ake 14y ago

Intercom (http://intercom.io http://intercom.io) - CRM and user messaging Chartbeat (http://chartbeat.com http://chartbeat.com) - Realtime analytics Sendgrid (http://sendgrid.com http://sendgrid.com) - Sending email from an app Dropbox (http://dropbox.com http://dropbox.com) - File sharing/storage CouchDB (http://couchdb.apache.org http://couchdb.apache.org) - Flexible database

jborden13 14y ago
Intercom looks pretty cool - is it intuitive for business users to use?
- b1ake 14y ago
  Yeah we love it for two reasons: 1. Our users can send messages to us from inside the app. They end us using this to communicate with us more than email. 2. The dashboard for site owners is awesome. It shows you overall user count, who is logged in right now, each user's social networks (pulled automatically using http://www.fullcontact.com http://www.fullcontact.com), and gives you a whole bunch of ways to filter the information.

jborden13 14y ago

New Relic (http://newrelic.com http://newrelic.com) - Application monitoring MongoLab (http://mongolab.com http://mongolab.com) - MongoDB-as-a-Service

domrdy 14y ago

BrowserStack (http://www.browserstack.com/ http://www.browserstack.com/) - Test Websites on different os and browser setups, in your browser.

jamesdeer 14y ago

Recurly (http://recurly.com http://recurly.com) — Recurring billing managment Intercom (http://www.intercom.io http://www.intercom.io) — User management/intelligence Postmark (http://www.postmarkapp.com http://www.postmarkapp.com) — Transactional email Trello (http://www.trello.com http://www.trello.com) — Productivity tool

martharotter 14y ago

Trello (https://trello.com/ https://trello.com/) - task management Statsd (https://npmjs.org/package/statsd https://npmjs.org/package/statsd) + Graphite (http://graphite.wikidot.com/ http://graphite.wikidot.com/) - monitoring & graphing Kippt (http://kippt.com http://kippt.com) - link and article saving/sharing Zapier (https://zapier.com/ https://zapier.com/) - like ifttt for business Heroku's Hosted Postgres (http://postgres.heroku.com http://postgres.heroku.com) - DB as a service Also definitely agree with Intercom, Dropbox & New Relic, all great services.

aeden 14y ago

We use a lot of services at DNSimple. Here are some of them: Chargify (http://chargify.com/ http://chargify.com/) - recurring billing Stripe (http://stripe.com/ http://stripe.com/) - payment processing Librato (https://metrics.librato.com/ https://metrics.librato.com/) - metrics Mailgun (http://mailgun.com/ http://mailgun.com/) - email service Boundary (http://boundary.com/ http://boundary.com/) - network analysis Papertrail (http://papertrailapp.com/ http://papertrailapp.com/) - consolidated logging PagerDuty (http://pagerduty.com/ http://pagerduty.com/) - alerting TravisCI Pro (http://travisci.com/ http://travisci.com/) - continuous integration CodeClimate (http://codeclimate.com http://codeclimate.com) - static code analysis BugSnag (https://bugsnag.com https://bugsnag.com) - exception tracking Also, other services that have already been mentioned (like Github, Intercom, Trello, Dropbox, Sendgrid, NewRelic, etc)

Kudos 14y ago

Sentry (http://getsentry.com http://getsentry.com) - Exception tracking Postmark (http://postmarkapp.com/ http://postmarkapp.com/) - Email service Intercom (http://intercom.io/ http://intercom.io/) - CRM

bmelton 14y ago

I'm assuming it's already on the old list, but I haven't seen Github (http://github.com http://github.com) listed -- for us, Github is the application we use. I also haven't seen Mixpanel (http://mixpanel.com http://mixpanel.com), but I see a lot of Intercom. Now that Mixpanel has "Engage" (which seems like an Intercom-like thing), is there a compelling reason to use Intercom alongside Mixpanel, or are they mostly overlap? Another platform I see missing is dotcloud (http://dotcloud.com http://dotcloud.com), which I don't use for everything, but definitely enjoy one-click, hot standby, fault tolerant (well, as tolerant as it can be) MySQL databases. Last thing we use that I haven't seen listed is Amazon SES (email). I love the no-commitment pricing and paying for what we actually use instead of having to pay a minimum fee and all that. Also shoutouts for Stripe and Trello.