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> Like needing a smartphone to read a menu at a restaurant, Every restaurant I’ve been to like this has a menu somewhere. > or replace a lost credit card. Th
by karlgkk 29d ago
> Like needing a smartphone to read a menu at a restaurant,
Every restaurant I’ve been to like this has a menu somewhere.
> or replace a lost credit card.
The phone numbers never stopped working. You just stopped calling
- Telaneo 29d ago> The phone numbers never stopped working. You just stopped calling The bank managed to not fix the problem the last 4 times my grandmother called them. Every single problem required an appointment to fix (I suspect they're not even allowed to do anything with any account over phone given how many times this has happened). Yes, her bank is bad and I've told her to switch. But I wouldn't expect any other bank to actually have good customer service.
- karlgkk 28d agoNo offense but it sounds like your grandmother has a skill issue.
- Telaneo 28d agoWe can't all be good at everything.
- ninalanyon 28d agoWhy should the customer of a bank need any skills? Surely the bank is the one that should have the skills.
- terribleperson 29d agoI called Capital One to replace a card this month (either there's no online flow or it wasn't available to me). The default flow to verify my identity before they'd replace the card was to send a notification to the android app. My android version is too old. The alternative flow (which took them 20 minutes to figure out) was to send a text message with a link to an online ID verification service. Is it COMPLETELY impossible that you could receive that link on a dumb phone, send it to a PC with a webcam, and then take a selfie photo and an ID photo? No. Is it likely to be an incredible hassle? Dear lord, yes. You can't upload photos, so you'd have to finagle with a webcame to get a shot of your ID on a surface followed by a selfie of yourself. Is it possible that in other similar situations, you'll be required to use an android app instead of a website? Yes, I've had that happen. I think you are grossly underestimating the degree to which smartphones have become absolutely mandatory for many tasks.
- inigyou 28d agoThe alternative alternative flow is to go to their branch.
- terribleperson 28d agoI don't believe Capital One has physical branches, which isn't uncommon for credit card issues that aren't also banks.
- account42 25d agoWhich is not a valid alternative for the card replacement use case as that's time sensitive and might happen when you are in an entirely different country where your bank doesn't even have any branches.
- coatmatter 26d ago> Every restaurant I’ve been to like this has a menu somewhere. And the best restaurants have staff and chefs that can deliver things that aren't even on a standard menu... Actually, this reminds me of a time when I saw a person with communication difficulties order at a McDonald's counter. Without missing a beat, the staff member pulled out a large pictorial menu from beneath their counter for the person with a disability to point to. It seemed like a totally normal occurrence to them, but a very novel one to me as the next person in line.
- account42 25d ago> Every restaurant I’ve been to like this has a menu somewhere. Yeah have fun being that guy for every restaurant visit. There problem with relying on last-resort alternatives is that sooner rather than later you'll be in a situation where they have been optimized out and you are left with nothing.