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I have a sneaking suspicion that Dell probably had standing orders to not bother to argue with someone who wanted a reimbursement for Windows, and just get it o
by Telaneo 1mo ago
I have a sneaking suspicion that Dell probably had standing orders to not bother to argue with someone who wanted a reimbursement for Windows, and just get it over with. If you care enough to want that, you care enough to argue your case and make life a hassle for everyone if Dell refuses. To even ask the question is a shibboleth that instantly marks you as someone on the edge of the bell curve.
I also have a similar suspicion that that order has been lost to time, partly because it's very rare that people do that (and Dell even offers Linux machines to those who do care), partly because the support's been outsourced to someone who hasn't read that part of the script, and partly because the world has become more hostile towards consumers during the past 15 years.
- tough 1mo agoIt's been very funny to go through life discovering such shibboleths exist in so many random places and its like getting a powerup to even find out about them...
- razodactyl 1mo agoShare!
- avadodin 1mo agoA few months ago I bought a scam CPU along with a working computer. The CPU is almost identical in performance to the one they were advertising —it was certainly malicious— but do I deserve $200 for something I didn't even care about in the first place? There an argument to be made for harming the criminals even if you deserve it but it just doesn't vibe with my type.
- icantevenhold 1mo agoTbh I worked in customer service for a long time and almost always we would give a refund for whatever the customers asked except in rare cases. And exactly like you said if the customer cares enough to reach out, just give them what they want. Best case they are super happy and recommend you and if you don’t comply they might go ballistic and do all kinds of stuff that will damage the business way beyond what the refund costs (very little)
- deleted 1mo ago[deleted]
- Nemo_bis 1mo agoIt took some court cases to get there...