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Good point. Dumb AIs are needed for customer service. Most of that industry is still at "press 1 for sales, 2 for billing..." and needs something that will run
by Animats 1mo ago
Good point.
Dumb AIs are needed for customer service. Most of that industry is still at "press 1 for sales, 2 for billing..." and needs something that will run locally on a 1U server.
- cjkaminski 1mo agoYes, and the technology to improve the interface you described is already available to run hundreds of concurrent instances on a 1U server. The barrier to entry is getting the people who manage those systems to care enough to implement something better.
- MrDrMcCoy 1mo agoFact. My company's largest partner is CoreWeave, and convincing leadership that we could run it ourselves on partner discounted hardware for a lot less money has gone nowhere.
- Someone 1mo ago> Most of that industry is still at "press 1 for sales, 2 for billing..." and needs something that will run locally on a 1U server. Needs? Customers want something that immediately answers their question/solves their problem, but that’s far away, even ignoring the “run locally on a 1U server” and that that may not be in the company’s interest. For many companies, that support line is a cost center, not a PR mechanism. Also “Press 1 for sales, 2 for billing...” has the big advantage that it handles all accents, speech impediments, etc. Long term I think a solution where a user’s agent trained on their voice, running on their phone communicates with the support agent of a company is where we will end up, and support phone lines will cease to exist.