You get matched with an expert in 30s to 3min, which then starts a back and forth with the AI agent and the expert which goes on for 10 to 60mins till the AI is

You get matched with an expert in 30s to 3min, which then starts a back and forth with the AI agent and the expert which goes on for 10 to 60mins till the AI is happy. This works well for many tasks, but for others a more async mechanism where the expert doesn't feel rushed might be better.