4 ms·
7% chargeback rate? Out of ~2500 orders I've had one chargeback and it was our fault for not processing the customer's refund sooner. I'm not open to disclose
by sachingulaya 14y ago
7% chargeback rate?
Out of ~2500 orders I've had one chargeback and it was our fault for not processing the customer's refund sooner. I'm not open to disclose what we sell but I can promise you that I have some very angry customers.
Maybe you're confusing refunds with chargebacks?
- Osiris 14y agoI've experienced a lot of chargebacks, unfortunately. For some reason some gang of people from Vietnam keeps using my site to verify stolen credit cards work. Originally this all happened through a third-party service which I had no control over (I couldn't preemptively block suspicious transactions). I switched to Swipe and eventually saw the same fraudulent transactions coming through (one was 50 charges with the same card with a minute of each other). Sick of it all I finally got minFraud setup and working with Braintree as the payment processor. So now, I use Braintree to authorize the card, then do a fraud check through minFraud. If the fraud level is low enough, I submit the payment for settlement, otherwise I void it. Since putting minFraud in place I haven't had any chargebacks.
- line 14y agoWhy not do the minFraud check before auth? Won't that save you some auth fees? minFraud is a very cost effective service. We have them as one of the solutions in our platform.
- Osiris 14y agoThere's no fee for an authorization. That's just the check if the card is valid. The fee comes from submitting the charge for settlement.